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Policy scope
What this policy covers
This Stay privacy policy explains how information may be handled when you visit the website, use an account, contact support, make payments or use the Stay app. It also outlines storage, sharing, security and the choices available to players in Australia.
Updated: 14 October 2026.
Data handled
Information Stay may handle
| Data area | Information involved | Use and handling |
|---|---|---|
| Account activity | Account, contact and activity information supplied when you register, use Stay services or contact support. | Used to operate the account, provide requested services, assist with enquiries and protect the service. |
| Identity checks | Your search text and chosen theme filters. | Handled for the relevant verification or compliance purpose and retained according to applicable requirements. |
| Payments and withdrawals | Payment, transaction and withdrawal information needed to process account activity. | Used to complete transactions, maintain records and carry out security or compliance checks. |
| Technical information | A topic selection and prepared text. | Used to operate, secure and improve the website or app, subject to the current policy and applicable settings. |
| Support communications | 24/7 support | 24/7 support |
Stay may request information needed for account access, payments, verification, security or support. Use the secure process published by Stay and avoid sending passwords or payment credentials in ordinary messages.
Why information is used
How Stay uses information
- Provide requested website, account and casino services.
- Process deposits, withdrawals, verification and related account checks.
- Protect accounts, detect suspicious activity and support website security.
- Respond to enquiries and communicate about account or service matters.
Optional communications, cookies and similar technologies are handled according to the current Stay policy and the choices available through the website, app or device settings.
Cookies and storage
Cookies, apps and browser storage
Stay may use cookies or similar technologies to support sessions, remember settings, measure performance and understand website use. Browser and device controls can restrict some technologies, although essential functions may be affected.
Your browser or device may also retain history, cache, downloaded files or app data according to its own settings. Review the current privacy policy for the relevant Stay information and choices.
Hosting and records
Hosting, security and request records
When you access Stay online, technical information such as the page requested, connection details, browser information and device data may be handled to deliver and secure the service.
Retention depends on the type of information, the reason it was collected and applicable legal, financial, security or operational requirements. The current policy explains the relevant periods and controls.
Sharing information
Service providers and external links
Stay may share relevant information with providers supporting hosting, payments, identity checks, customer support, security, analytics or technical operations where needed for defined purposes.
External websites, payment services and app platforms apply their own privacy policies. Check the destination’s terms before submitting information through an external service.
Security
Keeping information secure
Use secure channels for sensitive details
Stay may need passwords, identity details or payment information to provide account services, but these details should only be submitted through the secure process published by Stay.
- Do not place passwords or one-time codes in ordinary support messages.
- Keep account recovery information private.
- Check screenshots before sharing them with anyone.
- Keep your browser, device and Stay app updated.
Retention
Retention and deletion choices
| Information type | Retention or control |
|---|---|
| Account and verification records | Retained for the period required by the purpose of processing and applicable legal, financial or security obligations. |
| Transaction and payment records | Kept as needed for transaction management, fraud prevention, support and applicable record-keeping requirements. |
| Support communications | 24/7 support |
| Technical and usage records | Retention depends on the service, security needs, hosting environment and current Stay policy. |
When information is no longer required, Stay may delete it, anonymise it or securely restrict access in line with applicable obligations.
Your choices
Privacy rights and available choices
You can review the current policy, manage relevant browser or device settings, change available communication preferences and contact Stay about information connected with your account or enquiries.
Australian privacy rights may depend on the information involved, the service provided and applicable law. The OAIC privacy principles provide information about Australian Privacy Principles, including access, correction and security. Contact Stay first about records held by Stay.
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Related information
Stay privacy policy for Australian players
What the Stay privacy policy explains
The Stay privacy policy describes how information may be handled when Australian players visit the website, use an account, contact support, make payments, request withdrawals or install the app. It should be read with the current terms and any cookie information published by Stay.
The information involved depends on how you use Stay. Browsing, account activity, support requests, payments, withdrawals and app use can each involve different information and purposes.
- Identity and contact details provided for registration, verification or support.
- Account, payment, transaction and withdrawal information needed to provide services.
- Technical information such as device, browser, connection and website or app activity details.
- Communications, preferences and information supplied when contacting Stay support.
Stay data protection and information collection
Stay data protection involves handling information needed to operate services, manage accounts, process transactions, assist players, maintain security and meet applicable legal obligations. Some information is supplied by the player, while technical details may be collected when the website or app is used.
Stay may request additional information for account security, fraud prevention, payment processing or legal requirements. The current policy explains what may be requested, why it is needed and whether it is required for a particular service.
| Information area | Purpose of handling |
|---|---|
| Account details | Create, maintain and secure a player account. |
| Payment information | Process deposits, withdrawals and related checks. |
| Technical information | Operate, protect and improve the website or app. |
| Support records | Provide 24/7 support and resolve account questions. |
How Stay uses, shares and stores information
Stay may use personal information to provide services, confirm account activity, detect suspicious behaviour, maintain security and communicate about account matters. Where optional marketing or communications are available, the current policy explains the relevant choices and how to change them.
Relevant information may be shared with service providers supporting hosting, payments, identity checks, customer support, security, analytics or technical operations. Depending on the arrangement, a provider may handle information in another country; the current policy explains the applicable safeguards and recipient categories.
Retention varies by information type and purpose. Account, transaction and verification records may need to remain available for legal, financial, security or operational reasons, with the current Stay policy explaining how retention is decided.
Your Stay privacy choices
Australian players can review the Stay privacy policy for information about accessing, correcting or updating personal information. Stay may need enough information to confirm identity and locate the relevant account or records.
Depending on the circumstances, available choices may include changing communication preferences, asking about information held by Stay, requesting correction or raising a concern about data handling. Legal exceptions, identity checks and operational limits may apply.
Use the contact method published by Stay before sending sensitive documents or account details. Keep payment credentials and passwords out of ordinary support messages unless Stay provides a secure submission process.
- Read the current privacy and cookie information before registering.
- Review account and communication settings regularly.
- Use secure login details and keep verification information private.
- Contact Stay support about access or correction requests.
- Use the relevant Australian privacy process if a concern remains unresolved.
Cookies, apps and policy updates
Cookies and similar technologies may help Stay maintain sessions, remember settings, measure website performance and understand how pages are used. Browser controls can restrict some cookies, but essential website or account functions may be affected.
The Stay app is available on iOS and Android with app installation. The app may handle device, diagnostic or usage information according to its permissions and platform settings, so Australian players should review both Stay’s policy and their device controls.
Privacy information may change when services, providers or legal requirements change. Check the latest Stay policy, its effective date and the published contact details before relying on an older version.
