Player eligibility
Participation starts at 18; consult account eligibility conditions.
Stakes, outcomes & conditions
Stay Betting Rules
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- 01Core conditionsAccount terms explained
- 02Bet acceptanceSubmitting and checking stakes
- 03Stake capsPermitted betting amounts
- 04Recorded outcomesPayouts and records
What are Stay rules?
Core conditions
Stay rules and eligibility
Stay betting rules cover stakes, outcomes and bonus play. Players in Australia should check the conditions relevant to each transaction.
Stay game rules
Review paytables, winning combinations and feature instructions.
Offer requirements
Check qualifying titles, wagering calculations and promotional restrictions.
Submitting stakes
Checking bet acceptance
- 01
Consult relevant conditions
Read the selected title’s instructions and promotional requirements.
- 02
Confirm your stake
Review your chosen amount, AUD denomination and available funds.
- 03
Find the confirmation
Consult your account records to establish the status of a submitted stake.
- 04
Save transaction details
Keep identifying details ready when contacting Stay about play.
Eligibility
Stay bet limits
| Condition | Relevant detail |
|---|---|
| Player age | 18+ |
| Territory | Consult the current access conditions. |
| Permitted stakes | Check the selected game’s betting range. |
| Available titles | Check the current lobby and game instructions. |
| Bonus restrictions | Default bonus stake cap: see the current limit. |
Recorded outcomes
Outcomes and payout records
| Record type | Details to review |
|---|---|
| Completed round | Consult the title’s instructions for outcome definitions. |
| Win calculation | Read the applicable paytable for winning combinations and amounts. |
| Account currency | AUD |
| Balance adjustments | Request the reason and supporting transaction details. |
| Play records | Review stake entries, outcome details and balance changes. |
Compare the screen result against your account’s recorded round details.
Promotional stakes
Bonus wagering and balances
Understand your promotion’s requirements
The welcome package carries 40x wagering and a 14-day validity period. Before using promotional funds, review qualifying titles, contribution rates and withdrawal conditions in the relevant offer terms.
Interruptions
Disconnected or cancelled play
If play stops or a stake appears missing, identify the transaction status before drawing conclusions. Select the relevant issue below to organise your enquiry to Stay support.
Disconnection during play
If your session disconnects, consult the round record and ask support to clarify whether a stake or outcome was recorded.
- Can support identify the round’s recorded status?
- Where are interruption conditions published?
- Does your account show a debit or payout?
A stake remains unconfirmed
Ask support to establish whether your submitted stake appears in account records.
- Does confirmation appear anywhere?
- Did your balance change?
- Can support explain the unsuccessful request?
Cancellation appears in records
Request the cancellation explanation and review any balance change.
- Which condition explains this cancellation?
- Was any balance correction recorded?
- How can you request review?
Resolution
Questions and disputed outcomes
Gather supporting details
Arrange the relevant events and transaction details so support can understand your concern.
- Save identifiers for the title and affected round.
- Preserve the relevant conditions and promotion details.
- Note any difference between screen information and account records.
- Request an explanation of the decision and ask how further review works.
Answers
Stay Rules Questions
What wagering applies to Stay’s welcome package?
The welcome wagering requirement is 40x, with validity of 14 days. Check the promotion conditions for eligible titles and how wagering progress is calculated.
Who can help with disconnected play?
Stay provides 24/7 support. Share the affected game and any available round reference when asking about an interrupted session.
What is Stay’s default bonus stake cap?
The default maximum bonus stake is shown in the active promotion’s terms. Consult those terms before choosing your betting amount.
Can I ask Stay about settlement?
Stay’s 24/7 support handles player enquiries. Include the transaction details and request clarification of the conditions relevant to your result.
Further information
More Stay Guides
Betting guidance for players in Australia
Account eligibility and transaction checks
Stay sets a minimum age of 18. Before opening an account or submitting a stake, review the current eligibility and access conditions. For questions about account information or documents, contact support and request instructions relevant to your circumstances.
Check your account or game records after submitting a stake, especially if the interface freezes or the balance changes unexpectedly. Detailed acceptance, rejection and amendment policies are not published in the available official information. Ask Stay support which condition applies to the affected transaction, and retain its response alongside the round details.
Before play, review the title, chosen amount and any promotional restrictions. Keep account credentials private and report activity you do not recognise. Players accessing Stay from Australia should review applicable local requirements alongside the site’s access conditions. If eligibility or a transaction status is unclear, seek clarification before committing further funds.
- Review personal and payment information for accuracy before using the cashier.
- Confirm the title, selected amount and applicable conditions before submitting play.
- Save relevant payment receipts, round confirmations and correspondence about your account.
- Ask support to investigate unexpected entries, missing stakes or disputed outcomes.
Game instructions and outcome checks
Stay describes its selection as 7,000 slots. Listed studios include BGaming, NetGame, Relax Gaming and PopOk Gaming. When choosing a title, inspect its information panel for winning combinations, available features and betting controls. Use the instructions attached to that title when checking a result or preparing a query.
Read the selected title’s explanation of winning combinations and payout values before spending funds. If a displayed outcome seems inconsistent with those instructions, retain the round details and contact support. Avoid assuming that earlier results indicate what will happen next, and choose stakes that remain within your personal spending budget.
Settlement questions should refer to the particular title and affected round. A universal settlement deadline and detailed rules for interrupted or cancelled play are not published on the official site in the supplied information. Ask support for the applicable conditions when those details matter to your enquiry. Keep the recorded outcome, stake amount and any balance movement together so the explanation can be checked against your account.
| Subject | Guidance |
|---|---|
| Stake confirmation | Check account records; request the applicable acceptance policy from support if confirmation is unclear. |
| Recorded outcomes | Consult the title’s instructions; ask support about any unclear result or processing status. |
| Betting amounts | Review the selected amount and relevant betting controls before submitting your stake. |
| Outcome mechanics | Consult the game information for an explanation of its result mechanics and winning combinations. |
Stake caps and cashier conditions
A single maximum stake covering every Stay title is not published on the official site in the supplied information. Consult the betting controls and instructions for your chosen title. Promotional restrictions also need attention: the default bonus maximum is shown in the active terms. Confirm the relevant limit before raising a stake or using a paid feature.
Listed payment options include Visa, Mastercard, MiFinity, Neteller, Skrill, Bank Transfer and Crypto Processing. Stay lists payment fees of 0% across its stated deposit and withdrawal options. Bank Transfer deposits take 3–5 days; the other listed deposit options are described as instant. Check the cashier for the methods available to your account and the applicable transaction conditions before sending funds.
Stay’s published withdrawal minimum is shown in the current cashier limits. Individual payment options have their own limits, so consult the cashier before requesting a payout. MiFinity and Crypto Processing withdrawals are listed as instant, while Bank Transfer withdrawals take 3–5 days. Ask support about any account requirements that could affect your request.
| Cashier condition | Listed information |
|---|---|
| Withdrawal minimum | AUD 20 |
| Bank Transfer deposits | 3–5 days |
| Remaining deposit options | Instant processing |
| Transaction charges | Listed deposits and withdrawals: 0% |
Welcome wagering and spin restrictions
Stay advertises AUD 5,000 + 350 free spins as its welcome package. To qualify, the minimum welcome deposit is AUD 30. Wagering is 40x and validity lasts 14 days. Review the associated conditions for qualifying play, contributions and any restrictions on converting promotional winnings before accepting the package.
During promotional wagering, the applicable stake ceiling is shown in the active offer’s terms. Check the offer for the restriction that applies to your play, including any paid features. Also review how qualifying titles contribute towards wagering, so that your chosen game and betting amount align with the promotion’s requirements.
Stay lists a default free-spin cash-out maximum in the offer terms. Individual promotions can carry different conditions, so read the offer attached to your spins. Listed codes include POPOK, EDGEL, DELULU, DYNABIT, BEPLAY, WICKED, CROCO, FORTUNE and WEEKEND. Match any code to its qualifying deposit, title and wagering terms before activation, and retain the relevant offer details.
- Verify the qualifying deposit amount and permitted payment options.
- Note when the 14-day welcome validity ends before activating.
- Observe the applicable promotional stake ceiling; the current limit is shown in the active offer’s terms.
- Check eligible titles and how 40x wagering is measured.
- Review payout restrictions and the effect of requesting a withdrawal.
Player help and dispute records
Help is available through Stay’s 24/7 support. For a betting concern, supply the relevant title, round identifier, approximate transaction time and chosen stake. Describe the result you saw and the balance change you want explained. Retain screenshots and previous replies where available, so your enquiry includes enough context for a useful response.
Request a written explanation if an initial reply leaves your concern unresolved, and ask which review procedure is available. The listed licensing information is Government of Curacao, licence 0000064. An operator company name and detailed external dispute procedure are not published in the supplied official information. Ask support for the relevant details rather than assuming a particular escalation route.
Protect your login credentials and use the security settings available within your account. If documents are requested, ask support how to submit them through the appropriate account channel. Stay offers app installation for iOS and Android. Before mobile play, review the selected title’s instructions and any active bonus restrictions. Set a personal spending budget, take breaks and seek independent assistance if gambling becomes difficult to manage.
