Stay live chat
Check whether chat is available through Stay and request a reference for your enquiry.
How can I contact Stay?
Support routes
Support routes
For players in Australia, Stay contact enquiries begin with the official website. Check which support routes are displayed and confirm the destination before providing account information.
Email assistance
A support email address is not published on the official site; check the available contact options.
Complaint handling
Ask Stay how to lodge a complaint and obtain its decision in writing.
Chat assistance
Stay live chat: preparing your enquiry
Explain the problem clearly
Briefly describe what happened and identify the relevant transaction or account issue. Request clarification about any documents needed, the next action and a reference for future correspondence.
- Check any account login requirements.
- Never disclose passwords, security codes or complete card numbers.
- Request a transcript or enquiry identifier.
- Note the agreed follow-up and any estimated timeframe.
Written contact
Written contact
Choose a clear subject
Check Stay for an available written contact route before sending account information. Describe the issue, add relevant dates and explain the outcome you want. Remove unrelated personal information from any attachments you include.
Service availability
Stay support availability
| Service information | Published details |
|---|---|
| Staffed hours | The days and times the channel is staffed. |
| Service timezone | Not published on the official site. |
| Reply estimates | Response targets are not published on the official site. |
| Holiday arrangements | Separate holiday hours are not published on the official site. |
Stay advertises round-the-clock assistance, but availability does not establish a reply deadline. Ask the team for an estimate specific to your enquiry and distinguish receipt confirmation from an actual decision.
Message preparation
Organise your request
Choose the relevant subject and describe your main concern. Copy the enquiry structure, add your details privately, then submit it through a contact option displayed by Stay.
Exclude account passwords, temporary security codes and complete payment credentials when preparing your first enquiry.
Frequent enquiries
Stay help topics
Complaint reviews
Requesting a complaint review
- 01
Document your concern
Collect relevant dates, account activity, correspondence and the terms involved.
- 02
Request the review steps
Ask which terms apply, who reviews complaints and how progress is communicated.
- 03
Save the decision
Retain Stay's written explanation and verify any suggested external review options.
Further assistance
Finding independent assistance in Australia
| Assistance type | Published route | Relevant guidance |
|---|---|---|
| Gambling support | Find support details | 24/7 support |
| Exclusion assistance | Check exclusion information | Independent exclusion contacts are not published on the official site. |
| Regulatory enquiries | Review licensing details | Government of Curacao, licence 0000064; an external complaints contact is not published on the official site. |
For external assistance, verify the organisation's identity and remit before disclosing information. Ask Stay directly about account matters and request clarification of any available complaint review route.
Answers
Stay FAQ
When can Australian players reach Stay support?
Stay advertises 24/7 support. A guaranteed reply timeframe is not published on the official site.
Does Stay publish an email support address?
A support email address is not published on the official site. Check Stay's contact area for the available enquiry routes.
Is a Stay telephone number available?
A telephone support number is not published on the official site. Use the contact options displayed by Stay.
Does Stay publish an external complaint contact?
An external complaint contact is not published on the official site. Stay lists Government of Curacao, licence 0000064, in its licensing information.
Explore further
Useful Resources
Stay contact guidance for Australia
Finding Stay customer service
Begin your enquiry by visiting Stay and checking its available contact options. The brand advertises assistance around the clock. For account access, payment queries or other concerns, explain the issue clearly and ask which information the team needs to investigate.
You can install the Stay app on iOS and Android if you prefer mobile account access. Before submitting personal information, check the support options displayed within the official website or installed app. A particular contact channel should only be used when Stay makes it available.
An Australian telephone support number is not published on the official site. Check the contact area for the available alternatives, and confirm whether you need to log in before discussing account activity. Keep your enquiry connected to the account concerned so the team can identify the relevant issue.
Stay live chat availability and replies
Look for a chat option in Stay's support area and check any instructions displayed before starting a conversation. The published service availability is 24/7 support. Separate chat opening hours are not published on the official site, so ask about availability if the chat option cannot be accessed.
Guaranteed response times for chat, email and complaint enquiries are not published on the official site. Ask the adviser for an estimate that relates to your particular issue, especially if further investigation is required. Request an enquiry reference where available and confirm how you should follow up if the matter remains unresolved.
Give Stay customer service enough context to understand your concern: identify the affected transaction, explain what happened and describe the result you expected. Include relevant dates where useful. Keep passwords, temporary login codes and complete card details out of ordinary correspondence, and check attachments for unrelated personal information.
Account issues, payments and Stay help
For login problems, verification questions or payment concerns, select the closest available support topic and explain what you need clarified. Stay lists its current minimum withdrawal limit. Check the payment option selected in your cashier before asking about its applicable limits or transfer status.
Published withdrawal timings vary: Bank Transfer lists 3–5 days; MiFinity and Crypto Processing list instant processing. Refer to the relevant cashier information when checking your request. If a payment remains pending, provide its reference and ask Stay to explain its current status and any outstanding requirements.
When querying a promotion, identify the package and any code you entered. Stay's welcome package is AUD 5,000 + 350 free spins. It requires a minimum deposit of AUD 30, carries 40x wagering and is valid for 14 days. For a bonus enquiry, describe whether your concern involves eligibility, activation, wagering progress or expiry, and ask support to identify the applicable terms. Published codes include POPOK, EDGEL, DELULU and WEEKEND; check the relevant promotion before using a code.
Using the Stay FAQ before sending an enquiry
Look for relevant guidance within Stay's help area before writing to support. Read any account, cashier or promotion instructions that apply to your concern. If the information leaves your question unanswered, tell the adviser what you have already checked and what still needs clarification.
Gather relevant records before contacting Stay customer service. A focused description and supporting details can help explain your concern without disclosing unnecessary personal information. Use the checklist below to organise your message.
- Your username or registered email; leave out all login credentials.
- Relevant payment dates and transaction amounts, expressed in AUD, for the deposit or cash-out concerned.
- The selected payment option, plus the identifier displayed beside the transaction in your cashier.
- An image showing the error, with unrelated account information concealed.
- Earlier correspondence and any existing enquiry identifier relating to the same concern.
Taking an unresolved Stay complaint further
If you remain dissatisfied after receiving assistance, explain why the issue is unresolved and request a formal review. Refer to your earlier enquiry, describe the outcome you are seeking and provide relevant correspondence. Ask whether a senior adviser can review the matter and confirm which complaint procedure applies.
Save correspondence, transaction records and any references supplied during the discussion. A dedicated escalation address, guaranteed complaint reply time and resolution deadline are not published on the official site. Ask Stay to clarify the next review step, who will handle it and when you should expect an update.
For disputes involving verification, restricted access or withdrawals, keep relevant account records together and use the contact route displayed by Stay. Its published licensing details are Government of Curacao, licence 0000064. If you need further review, ask which external process applies and verify its remit before providing personal information or submitting documents.
